Business Banking Technology Upgrades

Your username and password may change, and your first-time login experience will vary depending on if you have linked a digital security token to your username.

You will log in on the Bell Bank home page by choosing “Business” in the “Access online accounts” area. If you select “Personal,” you will still be able to access online banking; however, some screens, such as the password change screen, may look different.

Your digital security token (also called a soft token) will serve as two-factor authentication at login (if you log in from an unrecognized device or browser). It will also be required for authorizing online payments. Download the soft token app now and let us know the credential ID assigned to you through the app, so we can link it to your profile.

The fastest and most secure way to communicate your credential ID is by logging into your current online banking (treasury online) and sending us a secure message. Download Digital Security Token and Credential Instructions here.

Yes. The security token app will work when not connected to the internet.

By request, hand-held physical tokens can be assigned and sent to a company through certified U.S. Mail, which requires a signature for delivery. Contact us at 866-221-1136, option 3 to order. Allow a minimum of 5 business days after your request to receive hand-held physical tokens. A fee for each hand-held security token may apply.

Starting Monday, October 11, you will be able to access our new system.

Unless notified otherwise, all active System Managers will convert. Only active System Users who have accessed the current online banking platform in the past year will convert.

To prepare for the conversion, review your online profile now to confirm that information such as email addresses, phone numbers, security question and answer, and company address is all correct. If you are a system manager or have administrator authority, review system users and deactivate anyone who is no longer with your company. You will need to make any changes in the new system starting October 11.

If you are currently using the Bell Bank Treasury app, you will want to delete that app and download the Bell Bank Mobile app on October 11. If you are currently using the Bell Bank Mobile app because you are using both online banking platforms, you are good to go.

Yes. You will be able to initiate and approve wire transfers conveniently via the mobile app or desktop.

Yes. Wire and ACH templates will transfer to the new platform, and all receivers set up by October 4 will move and be referred to as beneficiaries. Changes you made after October 4 will not be reflected. You should review all templates for accuracy before initiating your first payments.

Your recurring ACH and wire payment instructions will continue on the treasury platform momentarily after the system upgrade, and we will work with you to cancel them on the old system and set up the exact same transfer on the new system.

If you are a System Manager, you will have access to all templates automatically. If you are a System User and have access to all templates, you may have access to all templates automatically. If you are a System User who only has access to certain templates, your System Manager will need to grant you access to the templates you need.

Yes. You will have access to all the same treasury management services as before – with new and improved functionality. 

Yes. You will be able to place stop payments, view previously placed stop payments and cancel any stop payments.

Yes. There are a variety of training resources – including tutorial videos, quick guides and FAQs – available to help you start using the new features in mobile and online banking for your business.

Both systems will be operational through the first quarter of 2022. Please note, while you could access your profile on the “old” system once you upgrade, you will not have access to any services after November 2021, and inquiry-only access will go away early in 2022.

Yes. You will have an improved user experience with positive pay. You will be able to add issued checks and communicate decisions for check exceptions through online banking. This functionality, as well as all the robust features are you used to using today, will also be available with the same familiar look and feel you have today. Look for “Positive Pay” in the left-hand menu.

Yes, you will be able to make decisions on positive pay exceptions from the Bell mobile app.

Yes. Text message notifications about positive pay exceptions are a new feature you will be able to use.

Yes. Your company will have mobile deposit as a feature, and you will be able to enroll in remote deposit as a treasury management service on the same profile, with only one user name per individual.

Yes. All of the limits will stay the same, although the way limits work with remote deposit will change and be adjustable at a user level.

Yes. You will be able to communicate through secure message to request temporary limit increases, make online banking requests, link a credential ID to your user name and much more! Look for “Messages” in the left-hand column. We will continue to respond to your secure messages within 15 minutes as we do today.

Contact our digital services team at 866-221-1136 and choose option 2 (technical support) to learn more.

If you have a higher mobile deposit limit in treasury online, this limit will be updated in the Bell Bank Mobile app in September, and will also be available in October with your new username.

Yes. You will be required to update your connection in October to your new username. Watch for more information coming soon to guide you through when and how to deactivate and reactivate your connection.

For a period of time in October, you will have two usernames assigned. The first username is the one you’re using today in business online, and the second will be a new username assigned to you in October. You may change your usernames for either profile at any time while you are logged into business online banking.

After you receive your new username for business online in October, your other username will remain active for 30 days. We want to allow you the time necessary to transition your existing activity, including scheduled transfers, email or SMS alerts, text banking and connectivity to QuickBooks or Quicken.

Yes. You will be able to access your mortgage account with the new username in business online. We will be adding the account after your new username is created.

Yes, all of the scheduled payments and payees will be available on the new system.

The conversion program will look to see which of your accounts has the most payments scheduled to pay out and will select that as the default account. If multiple accounts have the same number of payments scheduled to pay out, the conversion program will randomly select the default account. You will be able to change the default account through Online Bill Pay or set a default account at the payee level.

Yes, you will have a self-service option to control remitter names.

You will have opportunity to enroll in eBills on the new system. eBills is a feature that allows you to receive and pay electronic summary versions of paper bills directly from your Online Bill Pay accounts. eBills, as it is currently set up, will not transfer to the new system. 

Bell’s upgraded Online Bill Pay (coming soon!) was designed specifically to meet the needs of today’s small businesses. In addition to making payments, you can run customized reports, delegate tasks and set permission controls. It all adds up to giving you more resources you need and more time to focus on your business.

Most payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks mailed via the U.S. Postal Service.

Generally, your payment is received within 2 to 7 days, depending on whether it is sent electronically or via paper check.

The major benefits are true control and total convenience for you. This means you’ll be able to:

• Pay your business’s bills and view payment activity anytime, anywhere.
• Delegate the payment responsibilities you want to.
• Set permission controls so you maintain the final say.
• Quickly run customized reports with the information your business needs.
• Reduce your paperwork and bookkeeping.
• Maintain more control over cash flow.
• Increase your security over mailing checks.

Yes. You can import payees from Quicken or QuickBooks directly into your Online Bill Pay account.

Yes, you will be able to set up your own customizable payment reminders. To account for differences in payment methods between the current and the new system, payment reminders will not transfer over and will need to be set up again.

Yes, you will have access to the last 6 months of your bill pay history.

Yes, there will be a period of approximately 5 business days (October 4 – 8) where access to bill pay will not be available. Any payments scheduled for this period of time will still process without interruption. We will work with you during this time if you need to schedule additional payments or make changes to any existing payments/payees.

Yes, you will be able to choose your own check numbers.

To make it easier for you to manage your account, and preclude balance changes as a result of a debit to your account on the last business day of each month.

Yes, you will still be able to access your account analysis statements online. They will be available for viewing as of the eighth business day of each month.

No, we are taking steps to ensure all your current pricing remains in place.

Yes, we will continue to provide the service description, volumes, unit pricing and overall changes in a statement that is much easier to read.

Yes, we have developed an account analysis statement reference guide to describe each section of the new statement format. See "quick guides" link in the above Training Resources section.