Business Banking Technology Upgrades
Faster and Easier Ways to Move and Manage Money
Whatever you need to do – whether you’re a small business, nonprofit organization or large company – Bell’s business banking technology upgrades allow you and your organization to bank online more efficiently, and more often on mobile if you choose.
Along with our platform upgrades, we've changed from a physical token to a digital token for transaction authentication, adding convenience while maintaining best-in-class security. All you’ll need to do as a designated user is download the digital token app on your mobile device. Download Digital Security Token and Credential Instructions here.
Banking’s a part of your life. We want to make it the easy part.
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Online Banking
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Bill Pay
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Account Analysis
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Loan Payments
Business Online Banking
We've upgraded the portal and tools you use for your everyday business banking. With the upgrade, you can:
- Enjoy a single platform across all devices, with a responsive design that gives you the same user experience on desktop as on the mobile app.
- Navigate quickly and more intuitively with the new user interface.
- Easily manage users, email notifications and alerts with no need to call or message the bank.
- Customize account nicknames by user or company.
- View and approve positive pay exceptions on a mobile device.
- Create, view or cancel a stop payment from desktop or mobile.
- Use a simplified, secure token process to originate an ACH or wire transfer.
- View check images for all deposits made via mobile, desktop or at the branch.
IMPORTANT: We have upgraded our business online banking security to support digital tokens for ACH and online wire transaction authentication. Download Digital Security Token and Credential Instructions here.
Training Resources
Tutorial videos: Check out our brief tutorial videos for step-by-step instructions for wires, ACH and more.
Online quick guides: Check out our quick guides for quick, step-by-step instructions in adding a digital security token and more.
Frequently Asked Questions – General
Will my username and password change?
Where do I go to log in?
You will log in on the Bell Bank home page by choosing “Business” in the “Access online accounts” area. If you select “Personal,” you will still be able to access online banking; however, some screens, such as the password change screen, may look different.

How do I use my digital security token?
Your digital security token (also called a soft token) will serve as two-factor authentication at login (if you log in from an unrecognized device or browser). It will also be required for authorizing online payments. Download the soft token app now and let us know the credential ID assigned to you through the app, so we can link it to your profile.
How can I let you know my credential ID from the security token?
The fastest and most secure way to communicate your credential ID is by logging into your current online banking (treasury online) and sending us a secure message. Download Digital Security Token and Credential Instructions here.
Will my digital security token app work when not connected to the internet?
Yes. The security token app will work when not connected to the internet.
What if my company does not want users to download the digital security token app?
When will I convert? What will this look like?
Starting Monday, October 11, you will be able to access our new system.
Will all users for our company be converted?
What information will be converted, and is there anything I should know?
Will I need to download a new mobile app?
If you are currently using the Bell Bank Treasury app, you will want to delete that app and download the Bell Bank Mobile app on October 11. If you are currently using the Bell Bank Mobile app because you are using both online banking platforms, you are good to go.
Can I initiate an ACH or wire from Bell's mobile app?
Will my ACH and wire templates transfer?
Yes. Wire and ACH templates will transfer to the new platform, and all receivers set up by October 4 will move and be referred to as beneficiaries. Changes you made after October 4 will not be reflected. You should review all templates for accuracy before initiating your first payments.
Will my payment instructions for recurring ACH and wires automatically continue?
Will all System Managers and System Users have access to their ACH and wire templates automatically?
Will I have access to the same services as before?
Can I continue to place stop payments on checks online?
Yes. You will be able to place stop payments, view previously placed stop payments and cancel any stop payments.
Will I be provided training on the new system?
How long will both systems be available?
Will positive pay be changing?
Can I approve positive pay from the Bell mobile app?
Can I receive a text message to notify me about positive pay exceptions?
Can our company have both remote deposit and mobile deposit on the same profile?
Will my daily limits on ACH/remote deposit/wires stay the same?
Yes. All of the limits will stay the same, although the way limits work with remote deposit will change and be adjustable at a user level.
Will I still be able to contact the bank through secure message in online banking?
Who do I reach out if I have further questions?
Contact our digital services team at 866-221-1136 and choose option 2 (technical support) to learn more.
Frequently Asked Questions – for Dual Users
When will the new platform allow me to have a higher mobile deposit limit?
Will I need to take action to avoid disruption to my automatic file downloads with QuickBooks or Quicken?
I use the same username today in business and treasury. Can I keep this username?
How long will I have access to both usernames in business online?
Will I still be able to access my mortgage account with the new username?
Need Help?
Contact our digital services team at 866-221-1136 and choose option 2.
Business Bill Pay
As a business, you want true control of your finances, total convenience on your schedule, and customization to do things your way. Our upgraded business bill pay platform gives you all of this – and that’s just the start! You can:
- More quickly and easily control which bills and invoices are paid, how much is paid and when they are paid.
- Easily set up one-time or recurring payments, and pay multiple invoices at once.
- Customize activity tracking, reports and history with just a few clicks.
- Customize remitter name by company or account, whichever you prefer.
- Enjoy enhanced user entitlements managed by you, not the bank.
- Easily originate bill payments from a mobile device.
- Upload a file with payee names and bills you would like paid.
Frequently Asked Questions
Will all of my scheduled payments and payees transfer to the new system?
Yes, all of the scheduled payments and payees will be available on the new system.
Will my payees have a default account associated with them after conversion to the new system?
Will I be able to have multiple remitter names?
Will I be able to enroll in eBills?
You will have opportunity to enroll in eBills on the new system. eBills is a feature that allows you to receive and pay electronic summary versions of paper bills directly from your Online Bill Pay accounts. eBills, as it is currently set up, will not transfer to the new system.
Why should a small business use the new Online Bill Pay rather than personal bill pay?
How are online payments delivered?
How long does it take before a payment is received?
What are the primary benefits of Online Bill Pay?
- Pay your business’s bills and view payment activity anytime, anywhere.
- Delegate the payment responsibilities you want to.
- Set permission controls so you maintain the final say.
- Quickly run customized reports with the information your business needs.
- Reduce your paperwork and bookkeeping.
- Maintain more control over cash flow.
- Increase your security over mailing checks.
Does Online Bill Pay have Quicken/QuickBooks integration?
Will I be able to set up payment reminders?
Will my bill pay history transfer over?
Will there be a period of time where I will not be able to access bill pay?
Will I be able to choose my own check numbers?
Need Help?
Contact digital services for technical support at 866-221-1136.
Account Analysis
Commercial account analysis saves your company money by offsetting fees and service charges by maintaining compensating balances. With our upgrade:
- Analysis charges will be billed and debited to your account on the 8th business day of the following month, rather than the last day of the month.
- Your account analysis statements will have an easy-to-read new look and feel and easily accessible from online banking.
- Service descriptions have been standardized and grouped by products to make it easier to understand the activity associated with your accounts. We will now be able to support consolidating all of your accounts into a single statement to reduce documents and show all volumes across your relationships with Bell Bank.
- We have included monthly trending at the end of your statement so you can compare activity over time.
Training Resources
Tutorial videos: Check out our brief tutorial videos for step-by-step instructions for wires, ACH and more.
Online quick guides: Check out our quick guides for quick, step-by-step instructions in adding a digital security token and more.
Frequently Asked Questions
Why are you changing the date my account is debited to the eighth business day of each month?
Can I still access my account analysis statements online?
Yes, you will still be able to access your account analysis statements online. They will be available for viewing as of the eighth business day of each month.
Is my pricing changing?
No, we are taking steps to ensure all your current pricing remains in place.
Will my account analysis statement still show all the volumes and per-item pricing?
Yes, we will continue to provide the service description, volumes, unit pricing and overall changes in a statement that is much easier to read.
Is there a reference guide for me to understand the changes to the account analysis statement?
Need Help?
Contact your treasury management officer or call our digital services team at 866-221-1136 and choose option 2.
Business Loan Payments
Manage your commercial (non-mortgage) loan payments, all in one place. (If you have a mortgage serviced at Bell, we’re upgrading our mortgage payment platform, too.) With the upgrade, you’ll be able to:
- Manage your commercial loans from the “Loan Payments” screen.
- Navigate easily on desktop or mobile.
- Easily create and change one-time and recurring payments.
Frequently Asked Questions
Will my recurring/scheduled transfer still occur?
Will my future dated transfer still occur?
Need Help?
Contact your commercial banking officer or call our digital services team at 866-221-1136 and choose option 2.