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How to Use Secure Email

Receiving and sending secure email

Bell Bank is required to keep non-public, personal information about our bank and our customers confidential. Non-public information is any information that is not found in the public domain and would require an email to be sent via a secure, encrypted method. This applies to emails that contain:

  • Social Security or Tax ID numbers
  • Customer/account names and signatures
  • Account numbers and financial statement information
  • Customer or institutional confidential information
  • Credit card information or other non-public or proprietary information
  • Customer IDs or passwords

Receiving a secure email

Authorized users will receive an email notification indicating that a secure message has been sent to them. The notification contains a “Click to read Message” link to access the message.

Logging on for the first time

The first time you access the Secure Email system, you will be required to register. After receiving a secure message email, click on the “View Message” link. Enter the information (name and password) in the fields provided and click “Continue.” Passwords must be 8 to 20 characters long and include at least 1 number, 1 upper case letter, 1 lower case letter and one symbol. Your account will be disabled after 90 days of inactivity.

Password retrieval

To retrieve your password, click on the “Forgot Password” link on the login page. For security purposes, your account will lock after 5 failed login attempts. If this occurs, you will need to work with your Bell Bank point of contact to reset your password. Select “Reset Password,” and an email will be sent to you with a link allowing you to reset your password.

Secure email application

The Secure Email Application is similar to those of other email services. Use the following as a guide.

Receiving secure email

Once you have received a secure, encrypted message from the sender, click the attachment in the message to launch a browser to authenticate so that you can decrypt and read the message.

Note: If you see red X icons in the browser, your email client is blocking images. These images typically contain the logo or images of the sender's organization. You can display the images or ignore them without affecting your ability to read the message.

If you have not registered, you will be prompted to create an account and choose a password on the Registration page. Click Continue when you are done. In the future, you will not be prompted to register.

If you have already registered or your account exits, you will be prompted to sign in and provide your password to decrypt the message. Click Continue.

Replying or forwarding

When you reply to a message while logged into the secure email system, your reply will be sent securely.

The system does not automatically place a copy of a secure message in your Sent folder. Click Send me a copy when you forward or reply to a secure message so that a copy will be sent to your address for your records.

If you want to add an attachment to a message, click the Attach a file link. Navigate to the file you want to attach and then click the Add link. The name of the attached file displays in the dialog box. Click Upload when you are done adding attachments.

To delete an attachment from a message, click the X link to the right of the attachment.

Note: The (combined) attachments cannot exceed 15 MB in size.

Reading a secure message on a smartphone

Some smartphones cannot download files, and some smartphones modify HTML files. Since your secure message is sent to you as an HTML attachment, you may not be able to read it on your smartphone. If you have trouble reading your secure message, follow the instructions to forward the message to another server. You will then be able to download the message from the server to read it

Secure share

Secure Share allows users to easily share files with each other while complying with corporate security and compliance policies. Secure Share may be used when frequent sharing of documents is required, multiple files are shared, a file is shared with multiple recipients, or the size of the files exceeds email system limits. Your Bell Bank contact will determine if you should use the Secure Share tool.