A Convenient Way to Manage Your Money
SendSend money fast in just a few steps.
RequestSettle up with roommates, friends and more, regardless of where they bank.
SplitEasily divide the cost of the dinner check, coffee and more.
ReceiveReceive money in just a few easy steps.
Frequently Asked Questions
How do I use Zelle®?You can send, request, or receive money with Zelle®. To get started, log into personal online banking or your Bell Bank Mobile app and select "Send Money with Zelle®". Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you're ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes.
To request money using Zelle®, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request".
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you are not yet enrolled follow the steps listed above to enroll through personal online banking or in the Bell Bank mobile app.
How long does it take to receive money with Zelle®?Money sent with Zelle® is typically available to an enrolled recipient within minutes.
If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient's account, typically within minutes.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.
If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Can I cancel a payment?You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment."
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please contact your financial institution's customer service.
Scheduled and recurring payments are features provided by your financial institution in our online banking and mobile banking app and are not features of Zelle®. Please contact customer services with any questions concerning scheduling or recurring payments.
You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.
What if I want to send money to someone whose financial institution doesn’t offer Zelle®?You can find a full list of participating banks and credit unions live with Zelle® here. If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS. To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
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